Subscription

Subscription

Introduction

All the details related to your subscription package are available here, including the total, used, and available files, subscription start date, package expiry date, and storage usage.
You can renew your subscription package or purchase additional files at any time during your subscription period. The price per file for the additional files, will also be displayed for your reference.

Notes
Note:- You can not opt for another subscription before the current one expires. The other way to have extra files is to add more files, if you’re out of existing files.
  1. However, you may  renew your subscription package up to one month prior to the subscription expiry date.

How to Renew Subscription

Step 1: Click on Profile > Subscription.



Step 2: Click on Renew.
Notes
Note: The Renew button will be enabled only 30 days before your expiry. If this button is disabled, you can use the Add more files feature.




Step 3: Now, enter the Number of files>> tick the Terms and Conditions checkbox>> click on Renew. 




Step 4: You can now click on Download Invoice to download your invoice.



Notes
Note: If the number of utilised files from the previous financial year reaches beyond 400, a retention fee will apply for securely storing those files. Additionally, the platform fee will also increase.

How To Add More Files

Here’s how you can top-up extra files if you’re out of the existing ones.


Step 1:- Click on your profile icon and then click on Subscription.

Or 

Step 1:- Click on your profile icon and then on You can search from the pop-up menu and from the appearing page, select Subscription.




Step 2:- Then click on Add More Files.



Step 3:- Add the number of files that you would like to add to your account. Once you do that, you will be able to see the cost per file and the total cost.

Step 4:- A bill will be generated on the right side of your screen, accept terms and conditions, and  click on Place Order.




Step 5:- You will be redirected to the window with Order Summary on the left, and Payment Details  on the right. You can download your Invoice from here.




Step 6:- Once done, your top-up files will be added and will reflect in your account immediately. 





Notes
Note: Only the Company Admin can top up Files     
  1. However, the Administrator will have access to the Subscription page, but cannot buy the files.                                                                               

To learn more about the process, explore best practices, and make the most of our features, please visit our Knowledge Base. You can also check our FAQ section for answers to common questions, contact our Support team if you need any assistance.

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